Returns & Refunds Policy

Last updated: 21 August 2026 — placeholder text for review purposes.

30-Day Returns

If you change your mind, unopened and unused products can be returned within 30 days of delivery for a full refund. Simply request a return from your account or by emailing us your order number.

Faulty or Damaged Items

If an item arrives damaged or faulty, contact us within 14 days with a photo and your order number, and we'll arrange a free replacement or full refund — no need to return the item unless we ask.

How Refunds Are Processed

Once your return is received and checked, refunds are issued to your original payment method within 5 working days.

Return Postage

Change-of-mind returns are sent at the customer's cost. Faulty item returns are covered by Glosstek.

Trade & Bulk Orders

Trade account returns are handled by your dedicated account contact — see our Trade Application page for details.

Need Help?

Email contact@glosstek.co.uk and we'll sort it out quickly.